ERP for the Retail Industry

Meet all your business needs and give your customers a frictionless omnichannel retail experience with the powerful combination of Microsoft Dynamics 365 Business Central and LS Retail – a retail management solution which ticks all the boxes!

retail counter

Why work with us for your Retail ERP 

We are the UK’s leading service provider for retail management solutions based on Microsoft Dynamics 365 Business Central and LS Retail ... and an LS Central Diamond Partner!

We support our customers with the full range of ERP services from implementation and training, to support and business systems consultation so they can get the most out of their retail management solution and enable their business to work smarter and faster.

We specialise in the retail industry, supporting over 45 retail customers, and have a team of 40 retail experts whose skills cover the full customer journey from product innovation right through to support in specific areas such as EFT payments and POS hardware. We are both a Microsoft Gold ERP Partner and a LS Retail Diamond Partner – badges we proudly wear to show that we really do know our stuff! 

Implementation Services Support Services


Retail Industry Experts



LS Central Diamond Partner



Members of the Support Team



Microsoft Gold Partner



Retail Customers

Our retail industry experts

As a service provider our value really is in our people, so we thought we’d introduce a few of them to you! These guys are just some of the specialist retail team at The NAV | 365 People whose expertise, skills, and good humour make your experience as a customer everything you could wish it to be.

Graham Tobin

Graham Tobin

Solution Architect

About: Graham has been working in the retail space for 17 years... and with NAV for 19 years! In fact, he implemented the very first ‘advanced distribution management system’ (aka warehousing) in the UK. His areas of expertise cover all facets of retail – inventory management, e-comm, warehousing – you name it, he can do it! A jack of all trades and master of each and every one.

Customer Experience: JoJo Maman Bebe, Beaverbrooks, Barker & Stonehouse, American Golf, Selco, Hobbycraft, Notcutts

Fun Fact: For the past 6 years Graham has coached the under 16s rugby team for Brackley.

Toni Hamblett

Toni Hamblett

Principal Engagement Manager

About: Toni has 20 years of experience in Project Management and Project Sponsor Engagement, helping retail businesses implement Dynamics NAV systems. In her role as TNP’s Principle Engagement Manager, she helps customers plan their business systems strategies for the future enabling them to work smarter and faster.

Customer Experience: Sweaty Betty, Hobbycraft, Ann Summers, Healthspan, Sue Ryder, Joseph, ScS, SpaceNK

Fun Fact: Toni tries to learn a new skill every year; it can be anything from learning to drift a car to decorating cupcakes!

Tom Bevan

Tom Bevan

Head of Pre-Sales

About: Tom has been working with NAV since 2008 and has dedicated himself to retail for the past 8 years. He is a merchandising and POS design specialist and is really good at making things look pretty!

Customer Experience: The Theo Paphitis Retail Group, Barker & Stonehouse, Ann Summers, ScS, hush, Webbs, Selco, Beaverbrooks, Nottcutts, Wasabi, American Golf, Hobbycraft, Company Shop, Sue Ryder, Capital Hair & Beauty

Fun Fact: Tom has a pathological hatred of mushrooms!

Rudolf Liebenberg

Rudolf Liebenberg

Head of Retail Support

About: Rudolf has been working with retail customers for the past 16 years. Being part of the support team, he has an excellent breadth of knowledge of retail management solutions, but he particularly likes the techy stuff!

Customer Experience: Hobbycraft, Dobbies, Boux Avenue, White Stuff, English Heritage, Ann Summers, Sue Ryder, Fred Perry, American Golf

Fun Fact: Rudolf is a Hi-fi audio enthusiast – he enjoys experimenting with audio-systems in the search of the holy grail of sound! He is also a big Rugby fan.

Gail Foad

Gail Foad

.Net Developer

About: Gail is a .Net developer who has been working on retail customers’ websites since 1999. More recently she’s branched into apps and is the co-creator of the nYwhere tablet app which enables furniture sales reps to take bespoke customer orders whilst lounging on their favourite display item in store!

Customer Experience: ScS

Fun Fact: Not satisfied with understanding multiple coding languages Gail decided to learn Latin and will be sitting her Latin A level soon!

Retail solution can do for you

What our ERP Retail solution can do for you

Our Retail Management System is an all-in-one solution that extends Microsoft Dynamics 365 Business Central (Microsoft’s number 1 ERP solution) with the industry specific functionality of LS Retail to provide one single platform financials, Point of Sale (POS), store operations, supply chain management, inventory, e-commerce, and customer loyalty.

This means you can use just one unified commerce software to do everything you need, instead of many separate ones that only do a part of the job. In other words:

  • Stop wasting hours looking for information across different databases
  • Stop doing the same work many times on different software
  • Have data in one place, and see how your business is doing at a glance
  • Understand what to do to cut costs, grow revenue and increase loyalty

Here's what you get!

ERP (Enterprise Resource Planning)

Manage your business processes better with a unified system and real-time information

POS (Point of Sale)

Close sales, track and order items, offer personalised product recommendations and manage inventory and customer data


Use manual and automated replenishment tools to maintain optimal assortment in all your physical and online stores


Connect seamlessly to your e-commerce platforms, so you can offer the same great shopping experience in-store and online


Get a single view of each customer across all touchpoints and personalise your offers and interactions

Staff Management

Keep staff schedules and staff costs under control and maximise employee productivity and satisfaction


Build your retail vision on reliable, real-time information. Apply AI-powered analytics to your data and make smart, fact-based business decisions

Online shop

Are you an e-commerce only retailer?

We support customers who span the full retail spectrum from bricks and mortar chains right through to online only brands. We understand the unique challenges faced by e-commerce only retailers to provide the very best end-to-end experience for their customers with real-time stock information, web-payment integration, and the ability to easily manage returns and customer service cases... to name just a few!

If you are looking for a partner to help your business capitalise on the efficiencies and potential that slick integration with your back-end system can offer, then we are the people for you! 

We’ll work with you to map out how your retail ERP system should integrate with your e-commerce site and will guide you on how you can plan for the future so your business can adapt to ever changing customer expectations.

How we help e-commerce only retailers

Retail Management Solutions tailored to your sub-sector needs

LS Retail powers over 80,000+ stores, retail chains, restaurants, pharmacies and fuel stations and offers specific functionality tailored to your industry niche. Click on the sectors below to learn more about the specific functionality offered by LS Retail.

What People Say About Us

What a difference a great partner can make - we have achieved more in the 18 months since we moved to The NAV People than we did in the many previous years! Rob Brewill, Finance Director at Selco
We have a strong relationship with the TNP team, who have a strong understanding of our business which is critical when implementing software enhancements to meet our needs in an ever-changing and demanding retail environment. Ollie Nation, Finance Director at Webbs Garden Centres
The NAV People have the same vibrant and bespoke approach to business as we do. Their ability to understand our requirements and deliver an innovate solution tailored to our needs is the driving factor behind our long-standing customer relationship. Chris Wakeham, Group CTO at Space NK
TNP have helped us move forward quite considerably in the last 12 months. I couldn’t fault the relationship. Louis Adamou, E-Commerce & Technology Strategist at Loaf
Retail expert

Chat to us to find out how we could help you!

Whether you have a specific idea of what you'd like to achieve or if you'd like to discover what you don't yet know we'd love to chat with you about how your systems could transform to help your retail business work better, faster and smarter.

Speak to our Retail Experts!