Solution Health Check

Available for both Dynamics NAV and Dynamics 365 Business Central users, our free Health Check helps you get to the root of your solution issues - those that you are aware of and those that you didn’t even know existed!

Book your free health check
NAV Dr - Acilio
Alex Pondering

Are you getting the most out of your solution?

Do you use Dynamics NAV (formerly Navision) or Dynamics 365 Business Centralbut have concerns it’s lacking in certain areas? Or are your users manually entering data and implementing avoidable, unnecessary workarounds?

TNP’s free Health Check is designed to help you quickly assess the state of your solution – exploring the issues that you are aware of and identifying those that you are not. We undertake a full day discovery exercise and then write up a summary, making practical recommendations. 

The result is a straightforward plan to remedy your current problems, and provide a strategic view to ensure your software, connected solutions, and working processes are fit for purpose for years to come. 

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Thumbs up Beth

Who does the Health Check?

Not a salesperson! One of our consultants, who knows the product really well, will work with you to understand the issues you’re experiencing.

If there is a particularly complex issue (for example a complicated warehouse process), our consultant will arrange for a specialist in that area to join the discussion to explore it in more detail.

Depending on the size of your system and additional solutions, the Health Check takes up to a day to complete. Our consultants will then write-up their findings and recommendations and will talk you through them at a time that suits you.

Get your free health check

What does a Health Check involve?

Most checks are now conducted remotely and take about a day to complete (usually over two half days), but in some circumstances, we will conduct the Health Check on-site at your office. Our consultant will start by talking to you to get a general overview of your business and your existing solution. They will then meet with each of your key users to understand how the system is being used, by following your business processes step-by-step from start to finish.
We specifically look for workarounds that your team may have adopted and may not be very efficient or resilient. We take time to understand how the system is performing and identify if you have, for example, any particularly slow running batch processes. Last but by no means least, our consultant will seek to identify any training needs.
Watch our video to understand the process in more detail!

NAV Dr - Acilio

What happens after the Health Check?

After the Health Check, our consultant will write-up their findings and recommendations, and will arrange a date with you to talk you through them. Their report is for you to take away, ignore or action with others. If you like us and what we have to say, great! 

TNP have worked with Dynamics NAV and Dynamics 365 Business Central since version 1.0, making us one of the most experienced Partners in the market. We are willing and able to support systems of all ages and sizes regardless of how heavily they have been modified.

With 367 people (over 60 of these in our support team alone!) dedicated to the cause and 708 customers, we think we are well placed to serve.

Learn more about the TNP team

Examples of TNP Health Checks

Sue Ryder

Sue Ryder

TNP's Health Check revealed improvements to system stability and stock taking in store for Sue Ryder.

Read the case study
Xpert Professional

Xpert Professional

After booking a free Health Check with TNP, Xpert Professional resolved some longstanding issues with ease.

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An 'incomplete' upgrade with another Partner led to Tobermore booking a successful Health Check with TNP.

Read the case study
TNP made it clear that they were happy to help whatever version we were on. They often make recommendations that help us save on both cost and time.

- Helen Gledhill, Shackletons

Our Passionate Team

How can I book a Health Check?

You can request a free solution Health Check here. Once we have received your request, we will get in touch to arrange a date and explain the process in more detail, depending on your organisation and the nuances of your existing processes.

Please be aware that, at this stage, we can only undertake system Health Checks in the UK and Ireland.

Book your free solution health check here
Got any questions about our Health Check service?