Dynamics 365 Business Central - Advanced Service Management Training

Duration

1 Day (10:00 - 16:00 GTM)

Cost

FREE

Location

Virtual Classroom

Dates

See course booking form below

Course Overview

After attending Service Management 101 why not expand your knowledge further and attend our Advanced Service Knowledge Day?

You’ll learn even more about how the Service Module is setup within Dynamics 365 Business Central including linking service orders to jobs as well as reporting.

To ensure fair access to our free training courses, we limit attendance to 2 people per company per course. You are welcome to register additional attendees, and if spaces become available, we will contact you to offer any extra places. If you have questions, contact us at: Digitaltraining@node4.co.uk.

Agenda

10:00 Welcome

10:15 Service Management Setup

Service Item Groups
Service Order Types
Fault Codes/Fault Area Codes/Symptom Codes/Resolution Codes/Fault Reason Codes
Repair Status Setup
Service Costs

12:30 Lunch

13:30 Service Orders

Creating Service Orders for Planned Events

14:00 Service Order Planning

14:30 Linking Service Orders to Jobs

Posting consumption from a Service Order to a Job

15:30 Service Contracts

Creating Batch of Service Contract Invoices
Post Prepaid Contract Entries

16:30 Reporting

17:00 Summary & Questions

View available dates and book a place here:

1. Select Type Not sure what NAV type you have

2. Select a location:

Virtual Classroom

3. Select a date:Select location to view available dates...

4. Your Details

First name*:

Last name*:

Company name*:

Company email*:

Phone number*:

Job title*:

Your location on the day of training (required for virtual machine access)*:

Current Dynamics NAV or Business Central Version*:

Notes:

Dynamics 365 Business Central - Advanced Service Management Training

After attending Service Management 101 why not expand your knowledge further and attend our Advanced Service Knowledge Day?

Thank you for your booking!

View available dates and book a place here:

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