Irish firm finds the proactive support they were looking for
Tobermore manufacture a range of paving and walling products for sale in Ireland and the UK. Building from humble beginnings in 1942, Tobermore now makes and distributes around 2,000 different product lines to both domestic and commercial projects and employs more than 300 people. Every day Tobermore produce over 300,000 bricks, all with renewable energy.
Like Night and Day
Prior to joining TNP, Tobermore were running a legacy system that could not cope with the wide variety of units of measure that building products businesses use. Implementing Dynamics NAV with another partner in 2007 was "like night and day" for the business. The new systems helped them cope well with a period of significant growth - turnover nearly doubled from 2006-2007. However, in the years that followed, Tobermore noticed that the quality of the advice they received from their partner began to decline. An upgrade to NAV 2018 felt incomplete. Tobermore knew they could get more out of their solution, so set out to find someone who could help them do so. After a free NAV Dr Health Check that highlighted key areas for improvement, Tobermore joined TNP in February 2020. They went on to action many of TNP’s recommendations very quickly.
Since working with TNP, Tobermore’s Navision Manager Johnny Hudson has noticed a positive change in the level of support they have received, calling it "prompt and accurate". He enjoys the benefit of minor mods – a service included in the support contract for tweaks that will take under an hour. He said, "sometimes it’s just a small tweak that we need. With our last support partner, you could rack up a few hundred pounds worth of work with multiple small changes". They have been able to push through a range of changes that they may have otherwise tried to do themselves and recognises that "the standard of the developers and consultants is very good".
Simon Dodd, Tobermore’s Engagement Manager, maintains regular contact with Johnny. He first encountered NAV as an end user in 2006 and moved to TNP to become an Engagement Manager during 2019. Their weekly progress meetings make sure all Tobermore’s open tickets keep moving forwards. Johnny said, "if anything crops up in the week, I know I can ring him any time. It’s good having that resource".
Simon said, "Johnny has a great understanding of his business and a good understanding of NAV – I’m glad to help guide him to make improvements to their system".
Having grown their manufacturing plant base, Tobermore are looking to sort out a full warehousing solution for their in-house parts department. They currently run this manually, so the change will drive increased efficiency.
As they make this change and more, Johnny says "the first year with TNP has been a very positive experience and we look forward to this continuing".
As ever the TNP team are happy to serve.
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