The NAV Nurse - Our System Monitoring Tool
The NAV Nurse service is TNP's system monitoring tool that tests and monitors Dynamics NAV and Dynamics 365 Business Central systems for performance issues. It is an integral part of our support offer, available to all customers (excluding Business Central SaaS).
6
NAV Nurses monitoring
11
Monitored KPIs
300+
Issues prevented
70
Customers monitored
160+
Servers monitored
What is the NAV Nurse?
The NAV Nurse is our online monitoring service that tracks key indicators of a Navision, Dynamics NAV or Dynamics 365 Business Central system’s health in real-time. Its job is to alert us to issues with your system as they begin to develop.
To keep your system healthy, it must be regularly maintained and supported by the right hardware and network resources. Modifications need to be well architected. The NAV Nurse runs tests to measure and track Dynamics NAV and Business Central error codes, locking behaviour, disk capacity, memory, and processor utilisation. It then automatically alerts us to critical issues or degradation over time.
How does the NAV Nurse work?
The NAV Nurse works by using modern performance monitoring software to spot potential issues in your systems before they become problematic.
It does this using the N-able N-central agent, which monitors the following things:
- Memory and CPU usage
- Disk Space
- SQL - MAXDOP setting, max memory setup, Recovery module
- Index rebuild job
- Backup failures
- Disk configuration
- Locks and deadlocks
- SSL certificate expiry date
- Table sizes (change log and AutoNAV task log entry)
The system needs to be looked after and maintained. Many customers don’t
do this and delay seeking attention until the issue is serious, often painful and
sometimes expensive.
What can the NAV Nurse alert you to?
We want to keep your systems as performant as possible. The NAV Nurse will help TNP and you to do that. We can stop issues before they become a problem, enabling you to continue with business-as-usual.
Some of the system performance issues we’ve come across are:
- Impending expiry of SSL certificates: If not picked up until expiry date, this prevents access to your website until the SSL certificate is renewed.
- Failure of backups: In a case of an Disaster Recovery situation, backups are crucial way to get you back up and running with minimal data and time loss.
- The impact that limited system resources are having on system performance
- Large size of change logs: The size of tables (both storage and record count) have direct impact on system performance. Correct management and maintenance is important but you first need to know if the data is growing too much.
How can you implement the NAV Nurse in your organisation?
We include The NAV Nurse solution as part of our world-class customer support offering. It is available to all our customers under the terms of their current contract. If you want to take advantage of this, complete the form here and we will be in touch!
If you aren't currently a customer of ours but like the sound of the NAV Nurse, why not get in touch and we can discuss making this possible for you? You can also find out more about our Dynamics NAV support or our Business Central support by clicking the relevant links.
It is important to note that, if you already have the N-Central agent provided and installed by your IT department or a third-party, we are unable to provide this offer as part of our support package due to conflicting software.
I would like to implement NAV Nurse
Who has the NAV Nurse helped?
The NAV Nurse has alerted us and our customers to issues including locks, SSL certificate expiry, licence issues, table sizes and this has prevented some system stopping from working.
SSL certificates usually expire on Fridays - something you don't want to worry about just before the weekend! Where this has happened, we have been able to purchase the certificate ahead of expiry, schedule the renewal for a time that suited our customer and their users and have a seamless move from one to another.
The same goes for table sizes. We know that, as the change log table grows, it takes longer to write to and slows the process that it is trying to monitor. This gradually slows to a point that it is unusable. The NAV Nurse will highlight potential issues with the set up and allows for a solution to be planned and implemented prior to any visible issues.
TNP’s Dynamics Solution Health Check
Many of you will be familiar with our free solution Health Check, also known as The NAV Doctor Health Check. This is often the first service we offer to any company currently running Dynamics NAV or Business Central as their ERP solution. Where the NAV Nurse is preventative and pro-active, the NAV Doctor helps diagnose problems that are pre-existing.
If you’re interested in finding out more about our solution Health Check, read more information here. All Health Checks are conducted for free by our experts and there is no hidden obligation or requirement – you are welcome to take or leave any advice we give you.
Find out more about our free health checkSystem performance resources
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READ MOREOur NAV Nurse experts
The team has years of experience dealing with Dynamics system performance issues. They have also worked on implementation, support and performance optimisation here at TNP in various roles. There is no better team suited to assist you with the prevention of and recovery from performance issues.
Adam Kong
Adam is one of our NAV Nurse engineers. He monitors computer systems like yours and ensures that performance-related issues are flagged and rectified as quickly as possible. Adam’s an organised, methodical thinker who loves to learn new things, having made the progression within TNP from IT Support Engineer to NAV Nurse Engineer.
Pavel Moravek
Pav heads up our System Performance and Managed Services teams. He loves talking to all our customers and building relationships. Pav also has a passion for customer support and making sure TNP are delivering the best possible service. Pav co-ordinates the team, keeping them on their toes and at the top of their game!
Josh Janisch
Josh is one of our Managed Services Team Leaders. He spends most of his working day maintaining and expanding our customer services offering alongside our technical consultants. Josh’s niche is designing cloud environments and configuring Business Central, where complex requirements test his skills to the max!
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