Supporting your physical stores and your online presence, especially through busy times such as Black Friday and Christmas, is what our team specialise in. After all, it's the lifeblood of your business.
Once assigned, your Engagement Manager will be responsible for keeping you updated with developments in the Retail ERP space. They are experienced and knowledgeable about industry trends, and will support you on your path to growth and continuous modernisation.
Your Engagement Manager will ensure that the support you receive will be of the highest quality. They will log any change requests, make sure you are kept in the loop with development progress, and assist in transferring any knowledge from our team to yours.
All in all, we are very proud of the level of Retail ERP support we provide!Read our case studies
We understand that keeping your store running and stocked, and your online presence efficiently processing orders through the warehouse is of vital importance. That's why we are so proud of our exceptional team, each of which has the experience to help you with any issue that may arise. Meet some of the team below!
About: Rudolf has amassed an encyclopaedic knowledge of retail systems, having worked with them since 2005!
Customer Experience: Hobbycraft, English Heritage, Sue Ryder
Fun Fact: Rudolf is on the hunt for the holy grail of hi-fi sound!
About: Project management has been Toni's life since 2001, where she helped implement Dynamics NAV into many retail businesses.
Customer Experience: Sweaty Betty, Healthspan, Space NK
Fun Fact: Toni loves to learn a new skill once a year!
About: Having worked with Dynamics NAV since 2008 (and retail since 2013), Tom is a POS and merchandising design specialist.
Customer Experience: Ann Summers, Webbs, Barker & Stonehouse
Fun Fact: Tom hates mushrooms with a passion!
About: Graham first started working with Dynamics NAV in 2002 and has expertise in all areas of retail.
Customer Experience: JoJo Maman Bebe, Beaverbrooks, Selco
Fun Fact: Graham coaches the U16s Brackley Rugby team
Using your Retail ERP to the best of its ability is one of the crucial ways to maximise your investment, and keep your users happy. We offer a wide range of training sessions, as well as 'burst training' on a subject specific to you.
We also have a library of videos to support the general processes that your users will follow time and time again. Whatever you may need, we're on hand to help.See all our training courses
As part of your Retail ERP support contract, we'll happily make small changes to your solution - changes which take less than an hour. Examples of these changes might be adding some new filters onto a report, or creating new fields for a table and adding them in.
This service is conducted in-house by our support team, meaning we can get them completed in a timely fashion and without the charge you'd be expected to pay elsewhere.
Your Retail ERP support contract also includes a 1 hour, remotely conducted SQL Health Check.
During the 10-point check, our team of experts will diagnose any underlying issues and look at the performance of pages.Contact us about Retail ERP Support