Our team is made up of experienced consultants who deliver a high quality, value for money service. Always at the end of the phone, they are more than happy to assist with any systems issue, functional question, process advice or training request.
Our Engagement Managers ensure a regular flow of information and feedback between us and our customers, keeping them informed of developments in the Beverage ERP world.
When you become a customer, your Engagement Manager will be primarily responsible for managing the relationship you have with us, including logging change requests, facilitating knowledge transfer relating to any solution or company changes, and ensuring that you are receiving the quality of service and Beverage ERP support you expect.Read our customer stories
When it comes to Beverage ERP support, our staff are the best in the business. You can rely on them to answer your questions, steer you in the right direction, and advise on the best way to manage your system. What’s more, several of our support staff have been end-users of beverage management solutions so they really do understand the challenges that you face, and use personal experience to help you overcome them. Meet some of our drinks team below!
Experience: Having worked with the brewing industry since 2003, we would be surprised to find any challenges James hasn't tackled before!
Customers: Brains, Everards, Liberation Group
Fact: James cycled 100k during lockdown!
Experience: With years of experience of implementing and supporting Drink-IT, Mike is one of TNP's drinks team, helping and supporting our customers.
Customers: Wells & Co, Brains, Wadworths
Fact: Mike is a collector of Star Wars lego!
Experience: Beginning his career in the drinks industry in 2007, Nigel began implementing Drink-IT and now supports TNP customers daily.
Customers: Thatchers, J.W. Lees, Westons
Fact: Zwift cycling is a favourite of Nigel's!
Experience: Pubcos and breweries are Swapnil's speciality. He is also the architect of TNP's pubco property management solution.
Customers: Punch Pubs and Fullers
Fact: Swapnil has completed his skydiver certification!
Training is essential if you want to get the most out of your beverage management system. We provide a range of training resources to help you understand your beverage ERP system and use it well!
Ranging from training days and quick how-to videos, to live support and recorded presentations on the latest innovations from Microsoft, Drink-IT and beyond - there'll be something perfect to help you.See our training courses
This is a service where we will make small changes (by which we mean those which take less than an hour) as part of your Beverage ERP support contract.
The kinds of things we offer as part of the minor mods service are: adding a field to a table and exposing it on a page/form, making fields visible and adding filters on a report.
Where you would be required to pay for these services elsewhere, our experienced team can get these minor modifications made for you, totally inclusive of your support contract.Find out more about TNP Support
For customers with a Beverage ERP support contract, the SQL Nurse will perform a free, 1 hour remote 10-point SQL Health Check on your system, plus diagnosis of problem form and page performance.
The health of your SQL database is key to optimising the performance of your Dynamics NAV or Business Central system. Whilst many IT departments may have the necessary skills to look after their own SQL databases, the SQL Nurse provides a service where we will ensure the health and wellbeing of your SQL database is always where it should be.
With the SQL Nurse we’ll get your system working smoothly again!Contact us about Beverage ERP Support