The User Day 2025!

Mark your calendars for Wednesday, 30th April 2025, and head to the East Midlands Conference Centre in Nottingham for the year's most eagerly awaited event! We're uniting our dynamic community for a day filled with innovation and conversations covering everything in the 365 Dynamics realm.

The recordings and slide decks from the User Day are now available!

Access the content

Keynote agenda

This year’s keynote takes you on a journey of how an operationally diverse organisation utilises Microsoft Dynamics and the wider Microsoft technology landscape to achieve their goals. As well as looking at what sits at the heart of how a business could utilise Microsoft Business Applications such as Business Central and CRM, including what’s new in both, we’ll look at how Copilot (Microsoft’s AI) is changing the operational landscape of businesses and how the Power platform is helping organisations extend and evolve while delivering key insights on business performance from the valuable data we all hold.

What was on this year?

The afternoon saw us delving further and wider into the Microsoft ecosystem and how we can support you with presentations and discussions covering an array of topics in over 20 sessions, including:

Dynamics Business Central - Discover the latest updates, nHanced Apps, and tips for finance, manufacturing, and product configuration.

Dynamics CRM - We'll showcase CRM areas, compare them with Business Central, and explore Customer Engagement, Field Service, Customer Service, and Customer Insights to enhance sales.

Reporting and Data - Stay informed on evolving data management, native reporting, third-party tools, Power Platform, and Microsoft Fabric for your business

Something for the Techies - Explore evolving Dynamics technologies, optimise investments, Telemetry, SaaS scaling, Power Apps, Copilot, and AI advancements in technical sessions.

Afternoon sessions

These sessions are all running from 13:30 - 14:10 in different rooms across the venue:

Conference Theatre
What's new in Business Central?
What are the new features in Business Central that our team are excited about? Learn what's been added by Microsoft and what they're planning to add to our favourite product.
Conference Room 1
How to develop a new Business Central feature
The session will show how to extend standard Dynamics 365 Business Central, with code, adding a small feature to its existing functionality. After a brief background, explaining the basics of system customisation. You'll see first-hand how to write, deploy, and test the code in real-time, providing valuable insights and practical skills for your business needs.
Conference Room 2
Don't Duck About - Upgrade to Business Central Online now
This session will demonstrate how our Upgrade Assessment can identify the optimal upgrade strategy for your business and provide tools to quantify the benefits of upgrading. We'll cover topics such as online data storage, Microsoft support end dates, and Business Central Online licensing. We will also address common upgrade-related questions and you'll learn how ducks can help you on your upgrade path!
Conference Room 3
Festival of Retail Ordering
In today's retail landscape, consumers have more ways to shop than ever before, whether it's Click & Collect, Delivery, regular Pay & Take, or anything in between. Join us for an exciting session where we'll demonstrate how LS Retail Point of Sale, seamlessly integrated into Business Central, can accommodate all these options and showcase a variety of order types. For those new to LS Retail, we'll provide a brief introduction, but the software will take centre stage. This session promises special prizes and a concise presentation with no more than five PowerPoint slides. If you're keen to explore the dynamic world of retail ordering in 2025, this is the session for you!
Conference Room 4
Intro to Power Apps in a Dynamics World
Ever wondered how you can leverage the Power Platform and Dynamics 365 CRM apps alongside Business Central to streamline your business operations? Join us in exploring the art of the possible as we demonstrate the exciting potential of canvas apps, power pages and AI agents; to enhance efficiency, automate processes and extend your Dynamics 365 capabilities.

These sessions are all running from 14:30 - 15:10 in different rooms across the venue:

Conference Theatre
Data, Analytics, Reporting, and preparing for AI - with Microsoft Fabric
Join to explore Microsoft Fabric, the unified data platform transforming how you connect, manage, and activate data. Learn how it integrates with Business Central and CRM, delivers state of the art data visualisation and reporting, leverages pre-built solutions, gets your data AI-ready, and expands iPaaS capabilities—backed by real-world use cases showing how you can use it effectively today and into the future.
Conference Room 1
Go Big or Go Home - SaaS your system
Come and join us and find out how Microsoft have made huge inroads in architecture and infrastructure to make Business Central Online (SaaS) scalable for ALL customers.
Conference Room 2
BC Secrets Unlocked - 40 Top Tips and Tricks on BC
Discover practical tips and tricks to make the most of Business Central. This session explores hidden features, time-saving shortcuts, and best practices to help you work more efficiently. Whether you're new to Business Central or an experienced user, these insights will help you navigate the system with ease and confidence. Join us to uncover simple yet powerful ways to enhance your productivity and get more out of Business Central.
Conference Room 3
Business Central Just Got nHanced: See what the Lab has cooked up!
Join us for a focused look at the latest updates in our nHanced Product family - from new products and features, to what’s on the horizon. We’ll walk through what’s just launched, what’s in the works, and share a glimpse of our future roadmap. If you're curious about where we're headed, this session is for you!
Conference Room 4
What does 365 Sales & 365 Customer service give you over of BC Contact Management?
An introduction to the wider Microsoft business applications suite - This session will focus on when and why you might adopt the Dynamics 365 Customer Service and Sales applications. We will cover a high-level overview of what these applications provide your business, and how they can seamlessly connect to your existing Business Central investment.
Drinks Tent
Drinks, Art of the Possible!
Join us for an insightful session with our Drinks Practice, celebrating 20 years and counting! We'll kick off with an update on DrinkIT, alongside we'll explore our own ongoing product enhancements and developments.
We will also uncover the power of BI, as we demonstrate some of the incredible reporting capabilities available at our fingertips, as well as looking at the innovative use of Power Apps within the Drinks industry.
Finally, we'll conclude with an interactive Q&A, giving you the opportunity to ask questions and engage with our Team.

These sessions are all running from 15:30 - 16:10 in different rooms across the venue:

Conference Theatre
Credit & Debt Management: Rock out with your invoices out
From Excel Reporting and Analysis Views to Reminder Automation and Professional, Top Quality Document Outputs, and more, discover how Business Central can help control Bad Debt and increase Cash Flow in your Organisation.
Conference Room 1
Extending Manufacturing - Building out your system
An overview session of practical solutions to common problems and ways to enhance visibility across your production landscape. Covering how and why you can enhance your manufacturing operations, as well as what building out your system can look like.
Conference Room 2
It's all about the Money...
Join us for an insightful session featuring Yavrio and Solver, two companies transforming financial management. Learn how Yavrio’s integrated banking technology and Solver’s cloud-based financial planning solutions are helping finance teams to streamline processes and make faster, better business decisions.
Conference Room 3
BAU Party - Rocking the Everyday Operations
Keeping your daily operations tuned and harmonious is crucial for business success. Dive into our support and short order offerings designed to enhance your system and your knowledge with minor mods, training days and more!
Conference Room 4
What does 365 Field Service give you on top of BC Service Management?

Integrating Field Service with Business Central enhances front-line worker management and delivers better onsite service to customer locations, ensuring satisfaction across the board.

• Dispatchers benefit from live visibility of front-line workers' locations and progress throughout the day

• Front-line workers enjoy the support of a dedicated mobile app tailored to their roles

• Finance teams appreciate the improved cash flow resulting from real-time invoicing

• Customers remain informed throughout the service delivery process, leading to higher satisfaction levels

These sessions are all running from 16:30 - 17:10 in different rooms across the venue:

Conference Theatre
Artificial intelligence art of the possible panel
Join us for a conversation about the trends in AI and what you can use AI for!
Conference Room 1
What's new with in-app reporting and data analysis in Business Central
Say goodbye to old clunky reports today! Look at how Microsoft are overhauling access to data and management information from inside Business Central using Analysis mode, Financial Reports, Native Excel Reporting & now built-in Power BI.
Conference Room 2
Automate Invoicing & Expenses Whilst Tracking Carbon Emissions
Discover how to automate invoicing and expense processes whilst tracking carbon emissions. This session will show you how automation cuts down manual work, improves accuracy, and offers real-time insights. Learn simple ways to streamline financial processes, stay on top of spending, and meet sustainability goals without extra hassle. Whether you work in finance, operations, or sustainability, you’ll walk away with practical steps to save time, reduce errors, and make smarter decisions for your business.
Conference Room 3
Ecommerce, Marketplaces and Shipping
Confused by the world of web and online sales? In this session we're going to demystify and help you understand the wonderful world of integrated ecommerce. It can be a maze out there, so, with a little help from our friends at Sana Commerce and NVision, we'll guide you through the ecommerce landscape, covering Shopify, Sana and the NVision connectors for Adobe Commerce (Magento), Channel Engine and Sendcloud. We'll explore the entire ecommerce journey, from order fulfilment to shipping, to help you make informed decisions and choose the right integrated ecommerce solution for your business.
Conference Room 4
Lets have a look at your back end - Business Central System Administration

Business Central is a system like any other, and it requires a dedicated owner to ensure its optimal performance.
This session will delve into the best practices for maintaining the setup and data of Business Central, emphasising the importance of regular checks to keep your system healthy, running smoothly, and operating efficiently. Drawing from our extensive experience in both project management and support, we will share valuable insights and practical tips to help you navigate the complexities of system maintenance and achieve long-term success.