Dynamics 365 Business Central - Advanced Service Management Training

1 Day (10:00 - 16:00 BST)
Virtual Classroom
See course booking form below
Course Overview

After attending Service Management 101 why not expand your knowledge further and attend our Advanced Service Knowledge Day?

You’ll learn even more about how the Service Module is setup within Dynamics 365 Business Central including linking service orders to jobs as well as reporting.

To ensure everyone gets an opportunity to attend our free training courses we have had to apply a limit of 2 people per company per course. You are more than welcome to register for more places and if the course is not full or places become available we will contact you to offer you the extra places.


10:00 Welcome

10:15 Service Management Setup

  • Service Item Groups
  • Service Order Types
  • Fault Codes/Fault Area Codes/Symptom Codes/Resolution Codes/Fault Reason Codes
  • Repair Status Setup
  • Service Costs

12:30 Lunch

13:30 Service Orders

  • Creating Service Orders for Planned Events

14:00 Service Order Planning

14:30 Linking Service Orders to Jobs

  • Posting consumption from a Service Order to a Job

15:30 Service Contracts

  • Creating Batch of Service Contract Invoices
  • Post Prepaid Contract Entries

16:30 Reporting

17:00 Summary & Questions

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