Dynamics 365 Business Central - Service Management Training

Duration
1 Day (10:00 - 16:00 GTM)
Cost
FREE
Location
Virtual Classroom
Dates
See course booking form below
Course Overview

Designed for anyone new to the Service Department or the Service sector in general, this day is geared around the end-user using the Service Module within Dynamics 365 Business Central.

You’ll learn the basics around the service item card, service contracts, service quotes, service orders and service invoicing.

To ensure fair access to our free training courses, we limit attendance to 2 people per company per course. You are welcome to register additional attendees, and if spaces become available, we will contact you to offer any extra places. If you have questions, contact us at: Digitaltraining@node4.co.uk.

Agenda

10:00 Welcome & Introduction

10:15  Service Management Overview

  • Service Items

11:15   Service Contract Documents

  • Service Contract Quotes
  • Service Contracts
  • Service Contract Invoices

12:30 Lunch

14:00 Service Documents

  • Service Quotes
  • Service Orders
  • Service Order Invoices

15:00 Planning and Dispatching

  • Resources
  • Allocating Resources

15:30Service Order Usage

  • Service Item Worksheet
  • Posting
  • Timesheets
  • Consuming

16:00 Summary & Questions

View available dates and book a place here:

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Virtual Classroom

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