Service that stands the test of time
The globally renowned classic watch brand Rotary Watches is synonymous with outstanding watch craftsmanship, at an affordable price. As a predominately wholesale enterprise, Rotary supplies retailers with high quality timepieces and has recently upgraded its online presence with a new e-commerce website. In 2013, Rotary chose TNP and Dynamics NAV to help streamline their business processes.
Having gone live with Dynamics NAV, Rotary wanted to implement a portal to enable customers to self-serve warranty registration, claims and repairs. Ben Stewart, IT Manager at Rotary Watches, got thrown in at the deep end, joining the company partway through this follow-on project. There were real challenges, but Ben remembers TNP as being "excellent at responding". He continues, "I found the right people to talk to and we had great conversations about the direction the project was going in. Together we came up with good ideas about how it could be better driven".
The project was a success. Since then, Rotary have continued to work with TNP, using our support and training services as required. Whilst Ben now knows the system well, he has limited time to deal with technical ‘blips’ and finds the support TNP provides "invaluable".
Romans Golikovs is one of 74 Customer Service Consultants at TNP. He knows Rotary well, saying, "Rotary Watches are a great customer, working with them is easy. Their users are great at communicating the nature of their problem and providing relevant details".
"I get put onto the right person with the right expertise"
Rotary have also made use of the Burst Training that TNP offer as part of their support contract. This helps Ben build capability within his own team. He says, “if there’s something we’re not familiar with, TNP are great at arranging time to take us through it”. This extends beyond his IT team into the Finance team too.
While Rotary have no immediate plans to upgrade to Business Central. They know that TNP will support them on Dynamics NAV until they are ready to so. Ben describes Rotary’s relationship with with TNP as a "pleasant and helpful" partnership.
We’re proud to have served Rotary all these years – how time flies!
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Integrated processes, great support
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